Return Policy

At uniform ore.com, we strive to ensure your complete satisfaction with every custom-made uniform purchase. We understand that sometimes returns are necessary, and we’re here to make the process as smooth and convenient as possible. Please review our return policy below:

1. Eligibility:

   • Custom-made items are eligible for return or exchange only in cases of manufacturing defects, errors in customization, or discrepancies with the order specifications provided by the customer.
   • Returns for reasons other than manufacturing defects or errors in customization may be considered on a case-by-case basis, subject to approval by our customer service team.

2.  Notification and Timeframe:

   •  Customers must notify us of any issues with their custom-made uniforms within 10 days of receiving the order.
   • Notification can be made by contacting via email and providing relevant details and supporting documentation, such as photos of the issue.

3. Return Process:

   • Once the return request is approved, customers will receive instructions on how to return the item(s) for inspection.
   • Returned items must be in their original condition, unworn, unwashed, and with all tags attached.
   • Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or error on our part.

4. Inspection and Resolution:

   • Upon receiving the returned item(s), our team will inspect them to verify the reported issue(s).
   • If the return is approved, customers may choose to receive a refund, exchange for a replacement item, or store credit, depending on their preference and availability of stock.
   • Refunds will be processed via the original payment method used for the purchase.

5. Non-Returnable Items:

   • Due to the customized nature of our products, items that have been personalized or modified according to the customer’s specifications are generally non-returnable unless there is a manufacturing defect or error in customization.

6. Exceptions:

   • In cases where the return is due to a manufacturing defect or error in customization, we will cover the cost of return shipping and offer a full refund, exchange, or store credit, as per the customer’s preference.

7. Contact Us:

   • If you have any questions or concerns regarding our return policy or need assistance with a return request, please don’t hesitate to contact our customer service team. We’re here to help!